When you connect your own domain to your Portfoliobox website, you might run into any of the issues listed below:
The domain redirects to a 404 Portfoliobox page
When this happens, it means that the domain itself is configured properly but not connected to your Portfoliobox account. Contact our support team if you encounter such an issue.
Your domain generates a loop of wwws
When a domain generates a loop of www.www.www - this means that you have configured two A-records: one for the root domain i.e. domain.com and one for the sub-domain "www". Delete the A-record created for the sub-domain www.
Instead, you need to create a CNAME record for www, as explained in this guide. If the issue isn't fixed after doing so, please reach out to our support team so they could investigate your case.
A blank page displays
A blank page is usually displayed when you try creating a masked redirection from your domain to your account URL. Masked redirection is blocked by Portfoliobox so you need to configure your domain correctly by following this guide.
If your domain still does not work after checking this guide, let us know and we'll be happy to take a look at your DNS settings.
If you can't make it work
If you cannot manage to configure your domain name and want us to register a new domain for you, follow the steps below:
- Log into your Portfoliobox site.
- Click See Live at the top right corner of your admin panel.
- Click on Get a New Domain instead.
- Choose Get a new domain and submit the domain name you would like us to register.